Shipping – FAQ – Legal Notice

Shipping & Delivery

Where do we ship?

We ship worldwide. Delivery times and options may vary depending on your region.

Estimated delivery times

  • Europe: 2–5 business days (DHL Express, fully insured).
  • United States: 5–10 business days (depending on carrier and customs clearance).
  • Rest of the world: 5–10 business days, subject to local regulations.

Taxes & Duties

For deliveries inside the European Union the priced are calculated on check out page including local VAT.
For deliveries outside the European Union, local VAT and import duties are payable by the customer upon receipt. Sartory-Billard is not responsible for these charges.

Prices displayed include or exclude VAT depending on your shipping location (VAT included in Europe, collected at delivery elsewhere).

USA – August 2025 Update

Sartory-Billard watches are made in France.
For pieces shipped directly from our workshop based in France, U.S. customers are required to pay a 15% import tariff (versus 39% on Swiss-made watches!). However, our U.S. retail partners already include these regulations in their pricing on Edition models, and we have reworked our prices to ensure there is no additional inflation for our American clients.

Customs Clearance, Signature & Security

When a watch is shipped directly from our French workshop, the customer is considered the importer of record. FedEx and DHL may request identification details (such as a government ID or Social Security number) in order to process customs clearance. This is a standard procedure required by Customs.

A signature is required upon delivery. All parcels are fully insured until handed over to the final recipient.

If you are unavailable, please follow the carrier’s instructions to reschedule your delivery.

Frequently Asked Questions

1. What is the production time for bespoke watches?
Approximately 5 months from design confirmation and receipt of the balance payment for the SB04-E, and around 8 months for the SB05.

2. Will I receive a tracking number?
Yes, a tracking number will be provided as soon as your order is dispatched.

3. What is your return policy? – see here after Legal / Article 6 for details

  • Timeframe: 14 days after receipt for non-personalised products.
  • Conditions: the watch must be unworn, in original condition with packaging, stickers, and accessories.
  • Bespoke watches: not eligible for cancellation or return (in line with consumer law regarding custom-made items).

4. What is the warranty?
A 2-year international warranty, excluding theft or loss, accidental damage, normal wear, or unauthorised intervention.

5. How do I place an order?

  • For bespoke creations: a non-refundable deposit of 50% of the total value is required, with the balance due before shipping.
  • For ready-to-ship watches: you can purchase them directly on their product page, or contact us via the dedicated form or by email.

6. What payment methods do you accept?
We accept major credit cards, ApplePay, and bank wire transfer, all processed securely at checkout.

Legal Notice

The website is published by the company SARTORY-BILLARD , incorporated in France as a Simplified Joint Stock Company with a capital of €38,700, registered with the Sarreguemines Trade and Companies Register under number 811 655 968.

Registered office: 291 rue du Mehlpuhl, 57600 Oeting, France
Email: contact@sartory-billard.com
Intra-Community VAT number: FR2811655968
Editor: Mr. Armand Billard

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General Conditions of Sale – Sartory-Billard SARL

Date of last update: January 2025

Article 1 – Purpose

These conditions govern the sales by SARTORY-BILLARD of watches.

Article 2 – Price

The prices of our products are indicated in euros, excluding taxes (VAT and other applicable taxes), unless otherwise stated.

For all products delivered outside the European Union and outside French overseas departments and territories, SARTORY-BILLARD advises customers that customs duties or other local taxes, import duties, or national taxes may be payable. As the importer, the customer is fully responsible for such duties and taxes, both in terms of declarations and payments.

All orders, regardless of origin, are payable in euros.

SARTORY-BILLARD reserves the right to modify its prices at any time, but products will be invoiced on the basis of the rate in force at the time of order confirmation and subject to availability.

The products remain the property of SARTORY-BILLARD until full payment is received.

As soon as you take physical possession of the products ordered, the risks of loss or damage are transferred to you.

Article 3 – Orders

Orders can be placed online at www.sartory-billard.com.
The contractual information is presented in French, with confirmation provided no later than order validation.

SARTORY-BILLARD reserves the right not to register a payment or confirm an order for any reason, including supply issues or difficulties with the received order.

Article 4 – Validation of your order

Any order placed on www.sartory-billard.com implies full acceptance of these General Conditions.
The confirmation of the order constitutes proof of the sales contract.

A summary of the information and a copy of these General Conditions will be sent to you in PDF format with your order confirmation email.

Article 5 – Payment

Validating your order implies the obligation to pay the indicated price.

Article 6 – Withdrawal

In accordance with Article L.121-21 of the French Consumer Code, you have 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties.

Manufacturing defect or justified claim: If your return is due to a confirmed manufacturing defect or an accepted warranty claim, Sartory-Billard will cover the return shipping costs.

Personal choice: If you decide to return your watch for any other reason (such as change of mind), return shipping costs remain the responsibility of the customer.

All returns must be shipped via FedEx, DHL, or UPS with a tracking number provided.

If you return your watch within the applicable return period, we will refund the purchase price paid to Sartory-Billard.
For orders shipped within the European Union, this refund includes VAT.
For orders shipped outside the EU, no VAT is charged by Sartory-Billard; customers remain responsible for any local sales taxes and import duties charged by their customs authority. These amounts are non-refundable by Sartory-Billard.

In the event of withdrawal, SARTORY-BILLARD will refund the sums paid within 14 days of notification.

Exceptions: Bespoke or customised products are not eligible for withdrawal, in accordance with Article L.121-21-8 of the French Consumer Code.

Article 7 – Availability

Products are offered as long as they are visible on www.sartory-billard.com , not tagged as DISCONTINUED and within the limit of available stock.

In case of unavailability after ordering, you will be notified by email, the order will be cancelled, and no bank charge applied.

Article 8 – Delivery

Products are delivered to the address indicated during ordering, within the times stated on the order confirmation page.

In the event of delay, you will be notified by email.

SARTORY-BILLARD cannot be held responsible for delays due to customer unavailability after multiple delivery attempts.

Article 9 – Warranty

Every Sartory-Billard watch comes with a 2-year international manufacturer’s warranty.

The following are not covered:

  • Damage due to accidents or external influences
  • Theft or loss
  • Damage caused by incorrect handling or use
  • Wear and tear due to normal use
  • Damage caused by unauthorised servicing

Products benefit from the legal guarantee of conformity and guarantee against hidden defects under Articles 1641 and following of the French Civil Code.

Claims must be made by email within 30 days of delivery. Products must be returned in the same condition, with all elements (packaging, accessories, instructions).

Article 10 – Liability

Products offered comply with French law. Sartory-Billard cannot be held liable for non-compliance with legislation in the country of delivery. It is the customer’s responsibility to check import regulations.

Sartory-Billard cannot be held liable for misuse of purchased products, or issues inherent to internet use (service interruptions, viruses, etc.).

Article 11 – Applicable Law

These conditions are subject to French law. In case of dispute, French courts will have sole jurisdiction.

Article 12 – Intellectual Property

All elements of www.sartory-billard.com remain the intellectual and exclusive property of SARTORY-BILLARD. No reproduction is authorised without prior written consent.

Article 13 – Personal Data

Sartory-Billard reserves the right to collect personal data necessary to manage orders and improve services.

This data may be shared with service providers involved in fulfilling orders.

In accordance with French law (6 January 1978), customers have the right to access, rectify, or oppose their personal data.

Article 14 – Archiving Evidence

Sartory-Billard archives orders and invoices on reliable media. These records will be considered proof of communications, orders, and payments between parties.